FAQs

PRODUCT

All of our products are paraben-free, SLS-free, cruelty-free, alcohol-free, gluten-free and non-GMO. We formulate and manufacture our products in Israel with Paloma Dead Sea Ltd that is a well-experienced GMP certified manufacturer that specialized in Beauty & Personal Care products

All of products contain a special blend of rejuvenating ingredients that contribute to a special cooling effect that you might experience.

You can assess the cooling effect's intensity level of every product by looking at the "Energizing Effect" bar that is located in the lower part of our packaging.

If you wish to learn more about the formulas and key ingredients of our products, go to the KEY INGREDIENTS page and scroll down to the bottom of the page.

How to use our Pre & Post Swim Conditioner PRE-SWIM:

1) Apply generous amount and gently massage through your hair and scalp

*If you are being asked to shower before entering the pool - after application, rinse the product off lightly, without using soap.

3) Put your swim cap on and you are ready to go!

How to use our Pre & Post Swim Body Lotion PRE-SWIM:

1) Apply generous amount and rub onto your skin

*If you are being asked to shower before entering the pool - after application, rinse the product off lightly, without using soap.

You can also find the how to us directions in the “How to Use” tab on every product’s page.

Alternatively, you can also find the instructions on the back label of your product.

1) Our After-Swim Body Wash and Swimmers' Shampoo are both contain a special blend of rejuvenating ingredients that contribute to a special cooling effect that you might experience. Since the feel of our special cooling and energizing effect varies from one person to another, we wanted to provide our customers with two options to choose from whether they prefer it gentle or stronger

2) In our After-Swim Body Wash Extra Boost, there is a higher concentration of Biodegradable Apricot Scrub that provides a deeper cleaning to the skin.

You can assess the cooling effect's intensity level of every product by looking at the "Energizing Effect" bar that is located in the lower part of our packaging.

TRIHARD Products are Parabens-free, SLS-free, Alcohol-free, Cruelty-free and Non-GMO.

All of our products contain high quality minerals from the Dead Sea - Magnesium Chloride and Maris Sal as well as the highest quality botanical extracts.

To learn more about the key ingredients and the list of ingredients of our products, go to the page KEY INGREDIENTS and scroll down to the bottom of the page.

TRIHARD products should be used within 12 months of opening.

Please stop using the product and contact your doctor to receive advice regarding your negative reaction.

Additionally, we always look for valuable feedback from our customers. Please contact us at info@trihardus.com and we will make sure to send you a full refund.

RETURNS, SHIPPING, & SUBSCRIPTION

BUY WITH CONFIDENCE

If the product you received got damaged or looks different from what you saw on our website, please contact us at info@trihardus.com with a short explanation about the case and we will send you your products again right away or send you a full refund based on your choice :)

Any other Issues with your order? Not a problem! Email us at Info@trihardus.com and our support team will take care of it as soon as possible.

The price minimums listed reflect the conversion rate as of 10/25/21. Prices may fluctuate.

Rates per destination based on the order value:

US

1) Orders over $45 : 3-5 Business Days - FREE

2) Orders up to $44.99 : 3-5 Business Days - $6.95

3) 2-3 Business Days: $11.89

CANADA*

1) Orders over $68 CAD: Standard Shipping - FREE

3) Orders up to $67.99 CAD: Standard Shipping - $12.21 CAD

UK

1) Orders over £33 : 3-5 Business Days - FREE

2) Orders up to £32.99 : 3-5 Business Days - £5.05

AUSTRALIA, NEW ZEALAND, SOUTH AFRICA

1) Orders over $101 AUD: Standard Shipping - FREE

2) Orders of $73.43 AUD-$100.99 AUD: Standard Shipping - $13.20 AUD

3) Orders up to $73.42 AUD: Standard Shipping- $25.22 AUD

EUROPEAN UNION

2) Orders over  €48: Standard Shipping - FREE

3) Orders up to €47.99: Standard Shipping - €8.54

Of course! Please access your account to make changes.

Please contact us through the chat feature or email us at Info@trihardus.com with your order number to update the address of an order that has already been submitted. We cannot guarantee changes after an order has been processed.

Please access your subscription account to update any information or process a cancellation.

Please note that cancellations must be processed through your account prior to your next order date. A cancellation will not cancel an already processed order.

You can use discount codes on any of our products. Please note that the automatic discount applied to our customized bundles of 4-5 are greater than most discounts provided.

Discount codes can be applied to bundles but can't be stacked with the prevous discount that is automatically added to your cart.